Shipping policy
This policy explains where Deskon ships, what it costs, and what to do if something goes wrong in transit. It applies to every order placed at deskon.store.
Where we ship
We currently ship within the United States only, including all 50 states, the District of Columbia and the US territories available at checkout. We do not ship internationally at this time. If your address is outside the US, checkout will not be able to offer you a shipping rate.
Shipping rates
Two options are offered at checkout on every order:
- Free Standard Shipping — $0.00. Free on every order, with no minimum spend to reach first. This is the default option.
- Express Shipping — $75.00 flat. An optional paid upgrade for orders that need to move faster than standard service.
Both rates apply to the whole order regardless of how many items it contains. The rate you choose is shown and confirmed before you pay.
Delivery estimates
Any delivery estimate shown at checkout comes from the carrier for the address you enter. Estimates are not guarantees: carrier delays, weather and holiday volume can all move a delivery date, and we cannot control them once a parcel is in the carrier's hands.
Order processing and tracking
Orders are processed on business days. Weekends and US public holidays are not processing days. When your order ships you will receive a confirmation email with tracking information at the address you used at checkout — please check your spam folder if it has not arrived.
Getting the address right
Please double-check your shipping address before paying. We can change an address only if the order has not yet been dispatched, so contact us as soon as possible at contact@deskon.store if you spot a mistake. Parcels returned to us as undeliverable because of an incorrect or incomplete address can be reshipped once you confirm a corrected address, or refunded for the value of the goods.
Lost, delayed or damaged parcels
If tracking has not moved for an unusual length of time, or your parcel arrives damaged, email contact@deskon.store with your order number and, for damage, a photograph of the item and the outer packaging. We will open a claim with the carrier and sort out a replacement or a refund with you.
Missing parcel marked as delivered
Carriers occasionally mark a parcel delivered before it arrives, or leave it with a neighbour or in a safe place. Please check around the property and with anyone else at the address first, then contact us if it still has not turned up and we will take it up with the carrier.
Returns
Shipping and returns are separate things. For return eligibility, the 30-day window and how to start a return, see our refund policy.
Questions
Email contact@deskon.store and a person will answer.